StartDeck Support

The following support services* are included with a paid StartDeck subscription:

• 2 One-hour training sessions for new users via Google Meet. See booking calendar.
• Email support support@startdeck.com. 24 hour response time, excluding weekends and holidays.
• Web meeting support. Web meeting support calls are scheduled in 15 minute blocks. The first two are free. Thereafter, web support is billed at $25 per 15 minute increment. Response time is generally within two hours, based on availability per booking calendar, excluding weekends and holidays (24 hours max).

StartDeck Knowledge Base

StartDeck maintains a comprehensive knowledge base with step-by-step instruction for all aspects of the application, covering the Dashboard, StartDeck Writer, Start Tables and the database. Additionally, there is a comprehensive guide for the Appraisal templates.

StartDeck Youtube Channel

StartDeck overview and learning videos: https://www.youtube.com/@startdeck

Database Migration Services

We can map and upload most databases to StartDeck as a professional service at $100/hour. Contact support@startdeck.co to discuss. 

Support Services

Searchable Knowledge Base: https://www.startdeck.com/knowledge-base

StartDeck Videos: https://www.youtube.com/@startdeck

StartDeck Assistant AI: https://www.startdeck.com/knowledge-base/ai/startdeck_kb_assistant

StartDeck Appraisal Template AI Assistant: https://www.startdeck.com/knowledge-base/ai/startdeck_appraisal_assistant

Schedule a Support Web Meeting: StartDeck.com/Support

Email Support: support@startdeck.com

*Support Services are subject to change, please check here for updates.